A working life, in posts.

A chronological account of professional engagements: analyst, engineer, manager, across clinical, financial, and educational organizations.

Development Data & Analytics Manager

Amgen Inc.

As part of the Operational Design Analytics (ODA) team, I play a pivotal role in driving the success of clinical trials through data-driven approaches. I facilitate the development of predictive and custom analytics deliverables and partner with cross-functional teams to ensure quality in our data ecosystem.

01Surface feasibility parameters and historical trial performance metrics.
02Leverage predictive analytics tools (Trial Trove, Site Trove, DQS) to inform study planning.
03Collate global site performance data for geographic footprint recommendations.
04Support Racial and Ethnic Minority (REM) data insights for Diversity Action Plan (DAP) targets.

Machine Learning & Data Engineer

Corebridge Financial, Inc.

Led the initiative to establish a comprehensive ML pipeline on scalable cloud infrastructure, ensuring seamless model training and deployment across business units.

01Established comprehensive ML pipeline for data ingestion, processing, and modeling.
02Deployed Models-as-a-Service (MaaS) with API integration.
03Designed end-to-end Snowflake data ingestion pipelines.
04Built a data quality observability platform for anomaly detection.

Data Engineer, Customer Experience Analytics

AIG - Life & Retirement

Developed predictive modeling solutions and NLP pipelines to optimize resource allocation and improve customer satisfaction in call center operations.

01Developed sentiment and keyword NLP pipelines for call transcripts.
02Migrated legacy pipelines to Snowflake using Snowpark Python.
03Deployed behavioral detection models for operational improvements.

Insight Data Analyst

AIG - Customer Office

Designed scalable data pipelines for Qualtrics feedback and built R Shiny dashboards for CX metrics.

01Integrated diverse feedback sources from Qualtrics.
02Built interactive KPI tracking dashboards using R Shiny.

Data Analyst, Underwriting

CED 1976, LLC

Created data-driven insights and visualizations enabling timely reporting and underwriting through Tableau and custom apps.

01Developed Tableau dashboards for underwriting research.
02Conducted policy research to support informed decision making.

Education Consultant

Epsilon Education

Provided coaching and developed admission strategies to help students achieve academic goals.

01One-on-one coaching for academic performance improvement.
02Customized college admissions strategies.

Operation Manager / Lecturer

Lux Education

Managed day-to-day operations and delivered high-quality educational content.

01Supervised teams and managed budgeting/processes.
02Delivered lectures and conducted student assessments.